OUR CUSTOMERS/MEMBERS ALWAYS COME FIRST
Shopmobility and Scootability are operated by local charity 'Liveability Waltham Forest'
We are a member of the National Federation of Shopmobility
We are run by an elected Management Committee
Our workers are volunteers
Anyone who feels they could use our services is welcome. People do not need to be 'registered disabled'. If you think we could help, please ask and we will try our best.
Most of our customers live in Waltham Forest but people from surrounding boroughs or visiting the area are welcome to use our services.
In surveys, our customers say they are very happy with our services. We will always try to meet your requests. If we cannot, we will explain why.
We welcome ideas for new activities etc. The Suggestions Book, kept by our Reception Desk, is considered by the Management Committee at its meetings.
We want you to tell us if we make mistakes, so we can prevent them happening again. We have a Complaints Procedure that is available for anyone to see on request