Volunteer Management and Good Practice

With over 500 charities and community groups delivering services in the Borough, there is no question that many, if not all of them are being supported in some way by volunteers. Volunteer Management is the process and practices you use to find, recruit and retain volunteers. 

It will look and feel different in each and every organisation but the principles are still the same:

  1. Identifying organisational needs/gaps for using volunteers
  2. Volunteer Role Development
  3. Advertising Volunteer Roles
  4. Interviewing, Referencing, DBS checking Volunteers
  5. To accept or decline a Volunteer
  6. Inducting and Training Volunteers
  7. Volunteer Supervision
  8. Learning and Development
  9. Volunteer Reward and Recognition

Good practice ensures that what you do in Volunteer management is consistent, quality, safe and effective. Good practice also ensures that you keep the volunteer at the heart of your volunteering programmes and balance their needs with the needs of the organisation.

It is essential that organisations spend time planning and thinking about these processes before embarking on using volunteers – even just one. The following resources and fact sheets will help you prepare for using volunteers and developing volunteer programmes. They will also help you review your current Volunteer Management processes.

Do you need help with your volunteer programme?

If you need support attracting more volunteers or want to ensure that your programme follows good practise, then Community Waltham Forest offers 1-2-1 support to all member organisations. Becoming a member is free. Contact Diana our Volunteering Development Officer diana@communitywalthamforest.org.

Community Waltham Forest Useful Resources

Developing a new Role

Using a role description template can help you think about all aspects of the role including what the volunteer will get from the role.

Advertising roles

Click here if you are thinking of advertising your roles in Community Waltham Forest website.


For more information on the Disclosure and Barring Service (DBS) check refer to the government website here. For information on organisations that can help you DBS check your volunteers click here.

Policies for Volunteer Programmes

A fact sheet about the basic policies you may need in place as an organisation or community group with staff and volunteers.

Volunteer Risk Assessment

Template risk assessment to assess any risks around your volunteer roles and activities.

Volunteer Handbook

A fact sheet on why a handbook may be useful and what it could contain

Reward and Recognition

Some tips here for planning reward and recognition into your Volunteer Programmes. 

Reviewing your existing Volunteer Programme

Use the London Volunteer Management Health Check Charter to see where you are at.